Phone queue
With our phone queue, you can answer your calls in the order they come in. The queue is schedule controlled and can connect calls to an entire department or to specific people.
Functions
- Welcome message
- Queue information
- Schedule-controlled
- Go to function of choice when closed (i.e., to a new menu or to a voice mailbox).
- Connect to specific individuals or to an entire department
- Notification of position in queue
- Integration with the presence management module (members are automatically logged out during the time they have indicated)